Innerhaus
Support
We're here to help with the Innerhaus app.
Contact us
If you're having trouble with the app, have a question, or want to report an issue, email us at kieran@getfrequenz.app. We aim to respond within 2 business days.
Frequently asked questions
How do I get verified for an event?
Connect a supported ticketing platform (such as DICE, Shotgun, Laylo, Eventbrite, or Tixr) or forward your ticket-confirmation email so we can confirm your purchase. Once verified, you'll get posting rights and access to features like Film Mode for that event.
How does Film Mode work?
Photos you take with Film Mode are stored privately until they "develop." After that, you can choose to keep them, share them, or submit them for community or artist curation. You can revoke a submitted photo at any time from within the app.
How do I report a post, user, or safety concern?
Use the report option available on posts, comments, and profiles within the app, or email kieran@getfrequenz.app with details. Our moderators review reports and take action consistent with our community guidelines.
How do I delete my account or data?
You can delete your account from the profile/settings screen in the app, which removes your account and associated personal information. You can also request deletion by emailing kieran@getfrequenz.app with the subject line "Data Deletion Request." See our Privacy Policy for details.
Legal
For information about how we collect, use, and protect your personal information, see our Privacy Policy.